> Source: [sk113024](https://support.checkpoint.com/results/sk/sk113024)

# sk113024 - "The requested destination is not configured for this user's group in the Mobile Access policy" error message when opening a web application 

| Property | Value |
|----------|-------|
| Solution ID | sk113024 |
| Date Created | 2016-08-22 |
| Last Modified | 2020-11-12 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- "The requested destination is not configured for this user's group in the Mobile Access policy" error message in SmartView Tracker while opening web application.

## Cause

The DNS servers under 'GW object \> Mobile Access \> Name Resolution' are only **external** DNS servers. Consequently, the application URL "Link in portal" is resolved to a public IP address and not to the IP address included in the "Authorized Location" of the Web Application.

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1471852228480/11111608220107.png)

## Solution

This solution requires authentication. Please log in to view the full solution.

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