> Source: [sk112994](https://support.checkpoint.com/results/sk/sk112994)

# sk112994 - iTunes application cannot log in when HTTPS Inspection is enabled

| Property | Value |
|----------|-------|
| Solution ID | sk112994 |
| Date Created | 2016-08-24 |
| Last Modified | 2020-03-13 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * The iTunes application is not able to connect, or user cannot log in.
* SmartView Tracker / SmartLog shows logs of the `gsa.apple.com` certificate not being signed by a trusted CA.
* Bypassing HTTPS Inspection using a custom site `*.apple.com` or `gsa.apple.com` does not resolve the issue.

## Cause

Apple uses certificate pinning in their iTunes application, and iTunes application refuses the connection when a self-signed certificate is offered by the Security Gateway with enabled HTTPS Inspection.

## Solution

This solution requires authentication. Please log in to view the full solution.

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