> Source: [sk112935](https://support.checkpoint.com/results/sk/sk112935)

# sk112935 - "could not get data for realm" error displayed after creating new realm for Mobile Access gateway and running "cvpnrestart" on Mobile Access gateway

| Property | Value |
|----------|-------|
| Solution ID | sk112935 |
| Date Created | 2016-08-16 |
| Last Modified | 2017-08-03 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- "could not get data for realm" error displayed after creating a new realm for Mobile Access gateway and running *cvpnrestart* on the Mobile Access gateway.

## Cause

The user missed the step under "Defining Fetch Directories" to edit the *display_string*.

Refer to the "Defining Fetch Directories" section in "User Authentication in Mobile Access" in the [R77 versions Mobile Access Administration Guide](https://sc1.checkpoint.com/documents/R77/CP_R77_Mobile_Access_WebAdmin/41587.htm)

## Solution

This solution requires authentication. Please log in to view the full solution.

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