> Source: [sk112915](https://support.checkpoint.com/results/sk/sk112915)

# sk112915 - Endpoint Compliance Scanner report shows "Security Status" as "Restricted" when performing a scan for file location on Windows 7 64-bit

| Property | Value |
|----------|-------|
| Solution ID | sk112915 |
| Date Created | 2016-08-22 |
| Last Modified | 2016-08-22 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Windows |

## Symptoms

- * Endpoint Security On Demand "Endpoint Compliance Scanner" report shows the following when performing a scan for file location on Windows 7 64-bit:

  |--------------------------------------------------------------------------------------------------------------|
  | You are not allowed to access the portal, please review the report below for more information and solutions. |

  <br />

  |----------------------|------------------------------------------------------------------------------------------------|-----------------------------------------|
  | Security Scan Results \> Other Security Rules                                                                                                                 |||
  | Other Security Rules | Security Status                                                                                | Solutions                               |
  | \<Name of the Rule\> | ![](https://sc1.checkpoint.com/sc/images/Gaia_Portal_icons/status-icons_red_NO.png) Restricted | Contact IT Administrator for assistance |

  *Example*:
  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk112915/ESOD_Restricted.jpg)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk112915/ESOD_Restricted.jpg "Click the image to see it in full size in a new tab/window")
* The same scan completes successfully on Windows 7 32-bit.

## Cause

One of the Rule Conditions in the triggered Endpoint Security On Demand Security Rule is "`Check for file and properties`", which checks for "*Location (full path to file)*".

*Example* :  
[![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk112915/ESOD_Security_Rule.jpg)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk112915/ESOD_Security_Rule.jpg "Click the image to see it in full size in a new tab/window")

On Windows 7 64-bit, the specific file that is checked was placed in the *C:\\Windows\\System32\\* directory instead of the *C:\\Windows\\sys\\WOW64\\* directory.

## Solution

This solution requires authentication. Please log in to view the full solution.

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