> Source: [sk112738](https://support.checkpoint.com/results/sk/sk112738)

# sk112738 - "Failed to parse response - malformed attribute" error after pushing new VPN profile to Capsule VPN app on iOS devices

| Property | Value |
|----------|-------|
| Solution ID | sk112738 |
| Date Created | 2016-08-03 |
| Last Modified | 2023-05-24 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | iOS |
| Platform | Mobile Devices |

## Symptoms

- * Only on iOS devices, after pushing new VPN profile users, see the following error message upon login:  
  "Failed to parse response - malformed attribute"  

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk112738/IMG_02441608080554.PNG)
* Reboot of the device solves the issue (until next VPN profile push).

## Cause

A legacy "Custom Data" attribute is missing.

## Solution

This solution requires authentication. Please log in to view the full solution.

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