> Source: [sk112372](https://support.checkpoint.com/results/sk/sk112372)

# sk112372 - "SmartDashboard was unable to connect to LDAP_server" error and cannot add users and groups to an access role

| Property | Value |
|----------|-------|
| Solution ID | sk112372 |
| Date Created | 2016-07-14 |
| Last Modified | 2024-09-05 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS), R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- "SmartDashboard was unable to connect to LDAP_server" error when cannot add users and groups to an access role, although the AD tree appears in the SmartDashboard:

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1468485008370/AD1607140155.png)

## Cause

Credentials issue or connectivity issue or The LDAP server is either not responding or returning erroneous data.

## Solution

This solution requires authentication. Please log in to view the full solution.

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