> Source: [sk112355](https://support.checkpoint.com/results/sk/sk112355)

# sk112355 - Policy installation fails with "Failed to read database files" error

| Property | Value |
|----------|-------|
| Solution ID | sk112355 |
| Date Created | 2016-07-13 |
| Last Modified | 2021-04-26 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.20, R82 |

## Symptoms

- * "Failed to read database files" error during a policy installation from SmartDashboard.  

* The `fwm load` debug shows the below errors for a specific registry key:

  ```
  
  [FWM PID]hostname] GetClsidDllName: Failed to open registry key: /SOFTWARE/CheckPoint/Components/CLSID/{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}/InprocServer32
  ...
  [FWM PID]hostname] Failed to create an instance of Converter for CLSID '{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}'
  ```

  <br />

* The policy can be fetched from the Gateway side.

## Cause

A corrupted registry key which requires a re-register of the relevant plugins.

## Solution

This solution requires authentication. Please log in to view the full solution.

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