> Source: [sk112140](https://support.checkpoint.com/results/sk/sk112140)

# sk112140 - "Server is disconnected!" message appears in SmartLog GUI, and it closes when running a query, or scrolling in SmartLog GUI

| Property | Value |
|----------|-------|
| Solution ID | sk112140 |
| Date Created | 2016-06-26 |
| Last Modified | 2018-10-28 |
| Technical Level | Advanced |
| Products | Logging & Status |
| Versions | R82.10, R82.x, R82.20, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * "`Server is disconnected!`" message appears in SmartLog GUI, and it closes when running a query, or scrolling in SmartLog GUI.

* After enabling generation of core dump files per [sk92764](http://supportcontent.checkpoint.com/solutions?id=sk92764) / [sk53363](http://supportcontent.checkpoint.com/solutions?id=sk53363), core dump files for '*smartlog_server* ' process were generated in the */var/log/dump/usermode/* directory.

## Cause

*smartlog_server* process crashes when the size of the *$SMARTLOGDIR/data/query.log* file reaches 2GB.

## Solution

This solution requires authentication. Please log in to view the full solution.

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