> Source: [sk111934](https://support.checkpoint.com/results/sk/sk111934)

# sk111934 - RSA SecurID authentication fails in Identity Awareness Captive Portal

| Property | Value |
|----------|-------|
| Solution ID | sk111934 |
| Date Created | 2016-06-17 |
| Last Modified | 2019-12-18 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- RSA SecurID authentication fails in Identity Awareness Captive Portal:

* Captive Portal does not display the expected message:  
  `Next tokencode required`
* The RSA server says:  
  `"PASSCODE ACCEPTED" user is in new pin mode; new pin required`
* Captive Portal says:  
  `username or password incorrect`

## Solution

This solution requires authentication. Please log in to view the full solution.

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