> Source: [sk111650](https://support.checkpoint.com/results/sk/sk111650)

# sk111650 - "General Error" message when more than one user try to login to R80 SmartConsole from the same Windows computer

| Property | Value |
|----------|-------|
| Solution ID | sk111650 |
| Date Created | 2016-05-25 |
| Last Modified | 2017-08-28 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |
| OS | Windows |

## Symptoms

- * "`General Error`" message when more than one user try to login to R80 SmartConsole from the same Windows computer:

  1. The first user is able to log in successfully
  2. Any additional user fails to log in with "`General Error`" message
* Debug of R80 SmartConsole per [sk112334](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk112334) shows:

  * In the *SmartConsole.log* file:

    `
    [Date Time] (ERROR) CP.Infrastructure.DLE.MgmtServerExceptionsHandler - WebException has been thrown WebExceptionStatus: 'TrustFailure'`  
    `
    [Date Time] (ERROR) CP.Infrastructure.DLE.MgmtLoginViewModel - SicException when logging in`  
    `
    CommunicationCore.SIC.SicException: General error
    `
  * In the *ScTderror.log* file:

    `
    ...`  
    `
    [Date Time][VMC] VMC_read_local_sic_crl: started`  
    `
    [Date Time][VMC] fwca_read_crl_local: started`  
    `
    [Date Time][] fwca_create_crl_file_name_local: before path: .`  
    `
    [Date Time][] fwca_create_crl_file_name_local: path = new_path: ./`  
    `
    [Date Time][] fwca_create_crl_file_name_local: full_name: ./\ICA_xxx.crl`  
    `
    [Date Time][VMC] fwca_read_crl_local: file_name: ./\ICA_xxx.crl`  
    `
    [Date Time][] `**CpInitDefaultSecurityAttribute: CP users' group = [NULL]**   
    `
    ...
    `
* When attempting to use SmartConsole with admin user privileges, it works properly.

## Cause

Windows user is not configured with the proper permissions.

## Solution

This solution requires authentication. Please log in to view the full solution.

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