> Source: [sk111574](https://support.checkpoint.com/results/sk/sk111574)

# sk111574 - Blank page is shown when opening a new tab in LOGS & MONITOR app in R80.X SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk111574 |
| Date Created | 2016-05-18 |
| Last Modified | 2020-09-30 |
| Technical Level | Advanced |
| Products | SmartConsole, Multi-Domain Security Management Server |
| Versions | R82.10, R82.10, R82, R81.20, R81.20, R82 |
| OS | Gaia |
| Platform | Smart-1 |

## Symptoms

- * Blank page is shown when opening a new tab in LOGS \& MONITOR app in R80 SmartConsole connected to R80 Security Management Server / Domain Management Server.

  *Example* :  
  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk111574/Example.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk111574/Example.png "Click the image to see it in full size in a new tab/window")
* "`Problems have occurred during search`" error appears in LOGS \& MONITOR app.

## Cause

Possible causes:

* The Web portal SSL port for the Security Management Server / Domain Management Server object was configured to a TCP port other than 443 (e.g., TCP port 4434 with the following command in Gaia Clish: "`set web ssl-port 4434`"). Therefore, Security Management Server / Domain Management Server tries to connect to the SmartView process via that TCP port (e.g., 4434) instead of the expected TCP port 443.

* A FireWall is blocking the communication on TCP port 443 either between the SmartConsole computer and Security Management Server / Multi-Domain Security Management Server / Log Server, or between the Security Management Server / Domain Management Server and dedicated Log Server.

## Solution

This solution requires authentication. Please log in to view the full solution.

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