> Source: [sk111168](https://support.checkpoint.com/results/sk/sk111168)

# sk111168 - Unable to open Native Applications in Mobile Access portal when Office Mode disabled

| Property | Value |
|----------|-------|
| Solution ID | sk111168 |
| Date Created | 2016-04-26 |
| Last Modified | 2016-05-03 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Unable to open Native Applications in Mobile Access portal. Receiving the error "Authentication failed".
* Smartview Tracker displays a log under Mobile Access showing "SNX connection failed".
* Smartview Tracker shows a log under IPSec VPN Blade detailing the following error:  
  "SSL Network Extender: The User is not allowed to receive an office mode IP therefore he can't connect to the SSL Network Extender. Please check Office Mode configuration in the SmartDashboard".
* User can login to Mobile Access Portal without any authentication failures.

## Cause

SSL Network Extender is used when connecting to Native Applications in the Mobile Access Portal. Office Mode is required in order to connect to SSL Network Extender.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content