> Source: [sk111107](https://support.checkpoint.com/results/sk/sk111107)

# sk111107 - "Failed to connect: The site does not allow rooted device" error on Android with Capsule VPN when the device is not "rooted"

| Property | Value |
|----------|-------|
| Solution ID | sk111107 |
| Date Created | 2016-04-20 |
| Last Modified | 2023-05-24 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Android |

## Symptoms

- * Upon entering the Capsule VPN Credentials, the user gets a message:  
  `"Failed to connect: The site does not allow rooted devices"`.
* On the device, running the command 'su' in terminal session, gives error `"command not found"`.
* On the device, 3rd party "Root Checker" app indicate that root is not installed.
* The device has a non-OEM ROM installed and running

## Cause

Capsule's root checking process also validates the ROM in use. In case it is not signed by a valid vendor, it will show the error.

## Solution

This solution requires authentication. Please log in to view the full solution.

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