> Source: [sk111085](https://support.checkpoint.com/results/sk/sk111085)

# sk111085 - Blank "Install Database" window when trying to install database on Security Management 

| Property | Value |
|----------|-------|
| Solution ID | sk111085 |
| Date Created | 2016-04-19 |
| Last Modified | 2016-05-25 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |

## Symptoms

- * While trying to install Database on server the window stay blank for a while and then the close button is avilable. The Database is not installed - no notification error ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1461052401289/installdb1604190105.jpg)

* Install Database from CLI crash with core dump: *# fwm dbload \<db_install_target\> \&\> /var/tmp/installdb.txt*

  *Segmentation fault (core dumped)*

## Cause

Wrong version defined on the installation target.

## Solution

1. Open the installation target object in edit mode.
2. Choose the server from 'Network object -\> CheckPoint'.
3. Right-click the requested server -\> Edit..
4. Click "Get" under "Platform" section on 'General Propertis' tab.   

   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1461052401289/manag1604190102.jpg)

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