> Source: [sk110773](https://support.checkpoint.com/results/sk/sk110773)

# sk110773 - Object Name is displayed as "(Unavailable)" in SmartConsole after creating or deleting the Security Gateway object

| Property | Value |
|----------|-------|
| Solution ID | sk110773 |
| Date Created | 2016-04-08 |
| Last Modified | 2023-08-31 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- Object Name is displayed as "`(Unavailable)`" in R80 SmartConsole "GATEWAYS" app after creating or deleting the object.  

If the object was deleted, then its IP address is still displayed.

* *Example for deleted object* :  
  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk110773/Unavailable_Deleted.png)
* *Example for created object* :  
  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk110773/Unavailable_Created.jpg)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk110773/Unavailable_Created.jpg "Click the image to see it in full size in a new tab/window")

## Solution

[Contact Check Point Support](http://www.checkpoint.com/support-services/contact-support/index.html) to get a Hotfix for this issue - special script.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPInfo file](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) from the Management Server involved in the case.

**Procedure:**

1. Transfer the special script to the Management Server (into some directory, e.g., */some_path_to_fix/*)

2. Connect to the command line on the Management Server.

3. Log in to the Expert mode.

4. Unpack the special script:

   **`[Expert@HostName:0]# cd /some_path_to_fix/`
   ` [Expert@HostName:0]# tar -xvf sk110773_deleteUnavalableGWs_*.tar`**
5. Execute the script:

   **`[Expert@HostName:0]# $MDS_FWDIR/scripts/run_groovy_script.sh <Name_of_Script>.groovy`**

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