> Source: [sk110716](https://support.checkpoint.com/results/sk/sk110716)

# sk110716 - "The program can't start because MSCR110.dll is missing from your computer" error when running CPinfo on Windows 2008 R2

| Property | Value |
|----------|-------|
| Solution ID | sk110716 |
| Date Created | 2016-04-08 |
| Last Modified | 2021-03-02 |
| Technical Level | Advanced |
| Products | Tools |
| Versions | Not Version-Specific |
| OS | Windows |
| Platform | Intel/PC |

## Symptoms

- "`The program can't start because MSCR110.dll is missing from your computer. Try reinstalling the program to fix this problem.`" error when running CPinfo on Windows 2008 R2.

## Cause

Visual C++ redistributable package on Windows 2008 R2 is out of date.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content