> Source: [sk110712](https://support.checkpoint.com/results/sk/sk110712)

# sk110712 - SmartConsole / SmartDashboard crashes when editing Management server object

| Property | Value |
|----------|-------|
| Solution ID | sk110712 |
| Date Created | 2016-04-05 |
| Last Modified | 2022-01-18 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole |
| Versions | R81 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Connecting to Management R77.30 or R77.30.X with SmartConsole R77.30 and editing the Security Management server object causes an application crash.  

* After upgrade to R80, SmartConsole crashes when editing the Security Management server object.  

* GUI debug and / or Crash report shows the following (last) line (sk112334):   

  `
  [TIME][PID]Assert: <portal_name> was not registered. Method: GetPortalCustomizationInfo, File: (0)`  
  OR  
  `[TIME][PID]Assert: udm_portal was not registered. Method: GetPortalCustomizationInfo, File: (0)`  

* Sometimes the last time can look like this:   

  `[TIME][PID]Assert: was not registered. Method: GetPortalCustomizationInfo, File: (0)` (notice the space before "was")
* \[14420\]CDleFieldPath::deserialize: Input String: is_any_host \[14420\]CDleFieldPath::deserialize: Input String: priority \[14420\]CDleFieldPath::deserialize: Input String: @ssl_certificate \[14420\]CDleFieldPath::deserialize: Input String: ssl_certificate \[14420\]Assert: udm_portal was not registered. Method: GetPortalCustomizationInfo, File: (0) \[14420\]\[VEH\] #1 Dispatching exception C0000005 Stack Trace: 2: EtwRegisterTraceGuidsW - 0x777EDBB0 1: RtlUnwind - 0x777F2890 0: KiUserExceptionDispatcher - 0x777FC6F0

## Cause

Connecting to a Security Management R77.30 or R77.30.x with SmartDashboard R77.30.01 or SmartDashboard R77.30.02 and editing the Security Management server object pushes the UDM portal as 'Management \& User Portal' to the Management portals.

When a 'Management \& User Portal' on the Security Management is enabled, connecting to with incorrect SmartDashboard will cause the crash. Same issue occurs for SmartConsole R80 when connecting to a Management R80 that was upgraded from R77.30 or R77.30.x that had a 'Management \& User Portal' in its Management portals.

## Solution

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