> Source: [sk110689](https://support.checkpoint.com/results/sk/sk110689)

# sk110689 - UserCheck block page is not shown when some sites are blocked and HTTPS Inspection is enabled

| Property | Value |
|----------|-------|
| Solution ID | sk110689 |
| Date Created | 2016-03-24 |
| Last Modified | 2020-11-18 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |
| Platform | 400, 910 |

## Symptoms

- * The UserCheck block page is sometimes not shown when matched on application, even though the HTTPS Inspection is enabled.

* The browser displays a general message:  

  `Can't access this web page : ERR_CONNECTION_RESET`

## Cause

This is caused when the application is matched on client to server (C2S) or server to client (S2C) raw data before inspecting the traffic.

## Solution

This solution requires authentication. Please log in to view the full solution.

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