> Source: [sk110622](https://support.checkpoint.com/results/sk/sk110622)

# sk110622 - During FDE installation, when login to machine using Microsoft Live Account, process stuck in User Acquisition stage

| Property | Value |
|----------|-------|
| Solution ID | sk110622 |
| Date Created | 2016-03-22 |
| Last Modified | 2021-03-16 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- During FDE installation, when login to a machine using Microsoft Account (aka Microsoft Live account), the process gets stuck in the User Acquisition stage.

## Cause

Using Microsoft Live Account during User Acquisition is not supported.

## Solution

This solution requires authentication. Please log in to view the full solution.

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