> Source: [sk110219](https://support.checkpoint.com/results/sk/sk110219)
# sk110219 - Centrally Managed Edge Gateways issues with Anti-Virus and URL Filtering
| Property | Value |
|----------|-------|
| Solution ID | sk110219 |
| Date Created | 2016-02-22 |
| Last Modified | 2018-06-27 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
## Symptoms
- Edge Gateways when managed by R77.10, R77.20, R77.30, may encounter the following issues:
1. Vstream Anti-Virus updates fail to download
2. URL Filtering engine fails to initiate and operate
## Solution
This problem was fixed. The fix is included in:
* [R80.20.M1 Management Feature Release](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk123473)
Check Point recommends to always upgrade to the most recent version ([upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=184) / [upgrade Multi-Domain Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=166)).
For **other [supported](http://www.checkpoint.com/support-services/support-life-cycle-policy/index.html) versions** , Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.
The Hotfix should be installed on the Security Management / Multi-Domain Security Management server.
**Note**: In Management HA environment, this procedure must be performed on all Security Management / Multi-Domain servers.
**Hotfix installation instructions for Security Management Server:**
Show / Hide
|---------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Product | R77.30 |
| Security Management | [](http://supportcontent.checkpoint.com/file_download?id=47666) (TGZ) |
**Procedure:**
1. Download the hotfix package from the table above, transfer the hotfix package to the machine (into some directory, e.g., ***/some_path_to_fix/*** ).
2. Unpack the hotfix package:
***\[Expert@HostName\]# cd /some_path_to_fix/***
***\[Expert@HostName\]# tar -zxvf Check_Point_Hotfix_R77.X_sk110219.tgz***
3. Install the hotfix:
***\[Expert@HostName\]# ./fw1_wrapper_HOTFIX_GEYSER_HF_BASE_563_990563001_1***
**Note:** The script will stop all of Check Point services (*cpstop* ) - read the output on the screen.
4. Reboot the machine.
**Hotfix installation instructions for Multi-Domain Security Management**:
Show / Hide
1. Hotfix consists of two parts:
* Security Management part
* Multi-Domain Security Management (MDS) part
|----------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Product | R77.30 |
| Security Management | [](http://supportcontent.checkpoint.com/file_download?id=47666) (TGZ) |
| Multi-Domain Security Management | [](http://supportcontent.checkpoint.com/file_download?id=47667) (TGZ) |
2. Download both hotfix packages from the table above, transfer them to the machine into two separate directories:
* Security Management package into e.g., ***/some_path_to_SMS_fix/***
* MDS package into e.g., ***/some_path_to_MDS_fix/***
3. Unpack the Security Management hotfix:
***\[Expert@HostName\]# cd /some_path_to_SMS_fix/***
***\[Expert@HostName\]# tar -zxvf Check_Point_Hotfix_R77.X_sk110219.tgz***
4. Install the Security Management hotfix:
***\[Expert@HostName\]# ./fw1_wrapper_HOTFIX_GEYSER_HF_BASE_563_990563001_1***
**Note:** The script will stop all of Check Point services (*cpstop* ) - read the output on the screen.
5. Do **not** reboot yet.
6. Unpack the MDS hotfix package:
***\[Expert@HostName\]# cd /some_path_to_MDS_fix/
\[Expert@HostName\]# tar -zxvf Check_Point_Hotfix_R77.X_sk110219_multi_domain.tgz***
7. Install the MDS hotfix:
***\[Expert@HostName\]# ./mds_HOTFIX_GEYSER_HF_BASE_563_990563004_1***
**Note:** The script will stop all of Check Point services (*cpstop* ) - read the output on the screen.
8. Reboot the machine
For **other [supported](http://www.checkpoint.com/support-services/support-life-cycle-policy/index.html) versions** , Check Point can supply a **Hotfix** . [Contact Check Point Support](http://www.checkpoint.com/services/contact/index.html) to get a Hotfix for this issue.
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.
---
# Agent Instructions
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