> Source: [sk110072](https://support.checkpoint.com/results/sk/sk110072)

# sk110072 - "Error: Page cannot be displayed. An error occurred while processing the request" in web browser after entering credentials in Mobile Access Portal 

| Property | Value |
|----------|-------|
| Solution ID | sk110072 |
| Date Created | 2016-02-11 |
| Last Modified | 2022-06-29 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * "`Error: Page cannot be displayed. An error occurred while processing the request`" in web browser after entering the credentials in Mobile Access Portal.

* Restarting the Mobile Access services with "*cvpnrestart*" command resolves the issue.

* After enabling generation of core dump files per [sk92764](http://supportcontent.checkpoint.com/solutions?id=sk92764) / [sk53363](http://supportcontent.checkpoint.com/solutions?id=sk53363), core dump files for '*CVPND* ' process might be generated in the */var/log/dump/usermode/* directory.

## Cause

CVPND process might crash in the following scenario:

1. LDAP user groups are used
2. Debug of CVPND process is enabled

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R77.30](http://supportcontent.checkpoint.com/solutions?id=sk106162) - since *Take_105*
* [R80.10](http://supportcontent.checkpoint.com/solutions?id=sk111841)

For **other [supported](http://www.checkpoint.com/support-services/support-life-cycle-policy/index.html) versions** , [Check Point Support](http://www.checkpoint.com/support-services/contact-support/index.html) can supply a **Hotfix** .  

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions for Gaia/SecurePlatform:**

1. Hotfix has to be installed on ***Security Gateway***.

   **Note:** In cluster environment, this procedure must be performed on *all* members of the cluster.   

2. Transfer the hotfix package to the machine (into some directory, e.g., */some_path_to_fix/* ).   

3. Unpack the hotfix package:

   ***\[Expert@HostName\]# cd /some_path_to_fix/***   
   ***\[Expert@HostName\]# tar -zxvf cvpn_\<HOTFIX_NAME\>.tgz***   

4. Install the hotfix:

   ***\[Expert@HostName\]# ./cvpn_\<HOTFIX_NAME\>***
   **Note:** The script will stop all of Check Point services (*cpstop* ) - read the output on the screen.   

5. Reboot the machine.

Related Solution:

[- sk100557: "Error: Page cannot be displayed. An error occurred while processing the request." when accessing an internal HTTPS server via Mobile Access using NTLM](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk100557)

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