> Source: [sk109939](https://support.checkpoint.com/results/sk/sk109939)

# sk109939 - "Deployment Agent is not running" message in Gaia Portal and Gaia Clish when working with CPUSE build 839

| Property | Value |
|----------|-------|
| Solution ID | sk109939 |
| Date Created | 2016-02-02 |
| Last Modified | 2017-09-07 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- * "`CPUSE Deployment Agent is not running. CPUSE actions are disabled.`" message in Gaia Portal:

  * Gaia R77.20 and above:  
    "*Upgrades (CPUSE)* " section - "*Status and Actions*" page
  * Gaia R75.40 - R77.10:  
    "*Software Updates* " section - "*Status and Actions*" page

  *Example*:
  [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk109359/Gaia_Portal.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk109359/Gaia_Portal.png "Click the image to see it in full size in a new tab/window")
* "`Error: Deployment agent is not running. Actions are disabled`" is returned when running any CPUSE command "*installer ...*" in Gaia Clish.

* Output of Gaia Clish command "*show installer status agent* " shows:  

  `Agent: disabled`

## Cause

An issue (relevant only to CPUSE build 839) was discovered in CPUSE build 839 that causes a problem when performing online self-update to a higher CPUSE build.

The issue causes the CPUSE Agent to stop running, and no operation is available in CPUSE.

## Solution

***Manually*** install the latest build of CPUSE Agent from [sk92449: CPUSE - Gaia Software Updates (including Gaia Software Updates Agent)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#Latest build of CPUSE and What's New) - section "*(3) Latest build of CPUSE and What's New*".

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