> Source: [sk109470](https://support.checkpoint.com/results/sk/sk109470)

# sk109470 - Capsule Workspace on Samsung devices does not receive Push Notifications or Reminders

| Property | Value |
|----------|-------|
| Solution ID | sk109470 |
| Date Created | 2016-01-05 |
| Last Modified | 2016-01-11 |
| Technical Level | General |
| OS | Android |
| Platform | Mobile Devices |

## Symptoms

- Capsule Workspace on Samsung devices does not receive Push Notifications or Reminders.

## Cause

Samsung has implemented App Optimization, which may prevent applications from providing notifications, or any other synchronization mechanism.

Turning on (automatic/always) App Optimization for Capsule Workspace may result in missing notifications and reminders, specifically containing e-mail push notifications.

According to the [Smart Manager: The Way to Keep Your Galaxy Smartphone as Good as New Always"](http://news.samsung.com/global/smart-manager-the-way-to-keep-your-galaxy-smartphone-as-good-as-new-always) article by Samsung, the following devices may be affected:

* S6
* S6 edge
* S6 edge+
* S5
* S4
* Note5
* Note4
* Note3
* As well as newer devices containing the Smart Manager update

## Solution

Turn off the App optimization for Check Point Capsule Workspace.

*Example*:

1. Swipe down from the top screen edge to see the ***Settings*** menu.   

2. In the upper right corner, tap on the ***Quick Settings*** icon.   

3. Tap on the ***Battery*** icon.

   *Example*:
   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk109470/Step_1.jpg)   

4. In the ***App optimization*** section, tap on the ***DETAIL*** button.

   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk109470/Step_2.jpg)   

5. Turn off the app optimization for the ***Check Point Capsule Workspace***:

   * *Ether*:

     > 1. Tap on the ***Check Point Capsule Workspace*** app.  
     >
     > 2. Select the ***Turned off for*** option.
     >
     > *Example*:
     > ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk109470/Step_3a.jpg)
   * *Or*

     > 1. In the upper right corner, tap on ***MORE***:
     >
     >    ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk109470/Step_3b1.jpg)   
     >
     > 2. Select ***Edit***:
     >
     >    ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk109470/Step_3b2.jpg)   
     >
     > 3. Clear the box near the ***Check Point Capsule Workspace*** app:
     >
     >    *Example*:
     >    ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk109470/Step_3b3.jpg)

---

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