> Source: [sk109466](https://support.checkpoint.com/results/sk/sk109466)

# sk109466 - "Please wait while updating the Deployment Agent" pop-up is stuck in Gaia Portal after CPUSE Agent update

| Property | Value |
|----------|-------|
| Solution ID | sk109466 |
| Date Created | 2016-01-06 |
| Last Modified | 2023-04-30 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.10, R82.20, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- "`Please wait while updating the Deployment Agent`" pop-up is stuck in Gaia Portal after CPUSE Agent update:

* On Gaia R77.20 and higher: "Upgrades (CPUSE)" section - "Status and Actions" page
* On Gaia R75.40 - R77.10: "Software Updates" section - "Status and Actions" page

*Example*:
[![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk109466/Please_wait.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk109466/Please_wait.png "Click the image to see it in full size in a new tab/window")

## Cause

CPUSE sets a flag in the Gaia Database to indicate that the CPUSE self-update started and disables this flag when it is finished.

Due to a code limitation, in some cases, the flag is not disabled after the self-update finished.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

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