> Source: [sk109435](https://support.checkpoint.com/results/sk/sk109435)

# sk109435 - SMS with DynamicID verification code does not arrive after user successfully authenticated to Mobile Access Portal

| Property | Value |
|----------|-------|
| Solution ID | sk109435 |
| Date Created | 2016-01-04 |
| Last Modified | 2018-09-02 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * An SMS with verification code (DynamicID One Time Password (OTP)) does not arrive after user successfully authenticated to Mobile Access Portal and received a prompt page for verification code.

* Debug of CVPND daemon ("`cvpnd_admin debug`") shows in *$CVPNDIR/log/cvpnd.elg* that SMS with verification code was sent successfully:

  ```
  
  [AUTHNMAN] [CVPN_INFO] Cvpn::AuthSession::setAttemptedAuthScheme: Setting attempted authentication scheme to: 'SMS (16)' 
  ... ...
  [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthManager::calcCurrentMethod: Resulting method: SMS
  [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthSession::setCurrentMethod: Setting method to: SMS
  ... ...
  [AUTHNMAN] [CVPN_INFO] Cvpn::AuthSession::getUsername: Username as typed by the user: User_Name
  [AUTHNMAN] [CVPN_INFO] Cvpn::AuthSession::getUsername: Extracted Username: User_Name
  ... ...
  [AUTHNMAN] [CVPN_INFO] Cvpn::PhoneNumber::show: Phone number: '1234567890' 
  ... ...
  [AUTHNMAN] [CVPN_INFO] Cvpn::Phones::initPreferredPhoneNumber: Choosing a phone number for user: 'User_Name' 
  ... ...
  [AUTHNMAN] [CVPN_INFO] Cvpn::PhoneNumber::readUserPreferredNumber: Got number: '1234567890' for user: 'User_Name' 
  ... ...
  [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthSession::show: Current method: 'SMS'
  ... ...
  [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthManager::generateChallenge: Generating verification code
  ... ...
  [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthManager::generateVerificationCode: Generated verification code: '654321' 
  ... ...
  [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthManager::generateChallenge: Sending SMS verification code: '654321' for user: 'User_Name' to phone number: '1234567890'. 
  ... ...
  [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthManager::createAndSendChallenge: An SMS is going to be sent 
  ... ...
  [AUTHNMAN] [CVPN_INFO] s_smsSentCb: Finished sending sms
  ... ...
  [AUTHNMAN] [CVPN_INFO] Cvpn::SecAuthManager::smsSentCb: SMS was sent successfully
  ```

## Solution

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