> Source: [sk109215](https://support.checkpoint.com/results/sk/sk109215)

# sk109215 - "Failed to retrieve site credentials  SSL error - [CCC_E_SSL_FAILED_TO_GET_CN]" error in Capsule Connect/Capsule VPN when creating site

| Property | Value |
|----------|-------|
| Solution ID | sk109215 |
| Date Created | 2015-12-28 |
| Last Modified | 2015-12-30 |
| Technical Level | Advanced |
| Products | Security Gateway, Endpoint Security |
| Versions | R82.10, R82, R81.20, Cloud, E89.X, E88.X |

## Symptoms

- * Unable to create a site in Capsule Connect / Capsule VPN.
* Error: "Failed to retrieve site credentials SSL error - \[CCC_E_SSL_FAILED_TO_GET_CN\]"

## Cause

Using a certificate without CN.

## Solution

This solution requires authentication. Please log in to view the full solution.

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