> Source: [sk109114](https://support.checkpoint.com/results/sk/sk109114)

# sk109114 - Unable to login to Security Gateway in Console, SSH, or Gaia Portal

| Property | Value |
|----------|-------|
| Solution ID | sk109114 |
| Date Created | 2015-12-15 |
| Last Modified | 2017-09-19 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Unable to login to Security Gateway in Console, SSH, or Gaia Portal:

  * After entering the username in Console, or SSH, the login process is restarted (with or without a "`Segmentation fault`" message).
  * "`Permission denied`" error when trying to log in Gaia Portal.
* */var/log/messages* file on Security Gateway shows that the *sshd* daemon and *login* daemon are crashing with core dump files (the *messages* file was fetched remotely from Security Gateway by using *cprid_util* command on Security Management Server per [sk101047](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk101047)).

## Cause

The file [*/var/log/faillog*](http://linux.die.net/man/8/faillog) on Security Gateway has become corrupted.

## Solution

This solution requires authentication. Please log in to view the full solution.

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