> Source: [sk108847](https://support.checkpoint.com/results/sk/sk108847)

# sk108847 - "Error: 'Mobile Access' is not responding" message in SmartView Monitor

| Property | Value |
|----------|-------|
| Solution ID | sk108847 |
| Date Created | 2015-11-25 |
| Last Modified | 2020-04-01 |
| Technical Level | Advanced |
| Products | Security Gateway, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82.x, R82.20, R82, R81.20 |

## Symptoms

- The following error message appears on SmartView Monitor :  
"Error: 'Mobile Access' is not responding. Verify that 'Mobile Access' is installed on the gateway. If 'Mobile Access' should not be installed verify that it is not selected in the Products List of the gateway (SmartDashboard \> Security Gateway \> General Properties \> Software Blades List)."

## Cause

The /opt/CPcvpn-R7XX or CPcvpn-R8XX directory does not exist on the gateway.

## Solution

This solution requires authentication. Please log in to view the full solution.

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