> Source: [sk108840](https://support.checkpoint.com/results/sk/sk108840)

# sk108840 - HTTPS sites are blocked, but no UserCheck message is displayed

| Property | Value |
|----------|-------|
| Solution ID | sk108840 |
| Date Created | 2015-11-24 |
| Last Modified | 2025-11-04 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * When blocking an HTTP site, the correct block message is displayed.

* When blocking an HTTPS site, the browser just shows the generic "`This page can't be displayed`" message.

## Cause

When UserCheck is enabled on Security Gateway and "Categorized HTTPS sites" is enabled, UserCheck is not able to show block page for HTTPS sites since it is not possible to redirect the encrypted connection.

To receive a UserCheck block page for HTTPS sites, HTTPS Inspection has to be enabled on Security Gateway.

## Solution

This solution requires authentication. Please log in to view the full solution.

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