> Source: [sk108753](https://support.checkpoint.com/results/sk/sk108753)

# sk108753 - The "System Counters" option is missing in SmartView Monitor

| Property | Value |
|----------|-------|
| Solution ID | sk108753 |
| Date Created | 2015-11-26 |
| Last Modified | 2025-05-15 |
| Technical Level | General |
| Products | SmartConsole, Licensing |
| Versions | R82.10, Not Version-Specific, R82.x, R82.20, R82, R81.20 |

## Symptoms

- The "System Counters" option is missing in SmartView Monitor.

## Cause

Insufficient license on Security Management Server / Multi-Domain Security Management Server.

## Solution

Follow these steps:

1. Connect to command line on Security Management Server / Multi-Domain Security Management Server.   

2. Log in to Expert mode.   

3. On Multi-Domain Security Management Server, switch to the context of the MDS:

   ***\[Expert@HostName:0\]# mdsenv***   

4. Check the installed licenses:

   ***\[Expert@HostName:0\]# cplic print***   

5. If the "*Features* " column does not contain the ***CPSB-MNTR*** key, then the required license is not installed.

For further assistance, contact Check Point Account Services in one of these ways:

* by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
* by phone:
  * Americas: +1-972-444-6600 - option 3 - option 5
  * International: +972-3-611-5100 - option 3 - option 5

Related solutions :

. [sk92351 - Counters can not be sorted in SmartView Monitor - 'System Counters' view / 'Traffic' view](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92351)

. [sk98013 - In SmartView Monitor - "System Counters", "Firewall History" and "System History" do not show any data for Virtual Systems](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk98013)

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