> Source: [sk108200](https://support.checkpoint.com/results/sk/sk108200) # sk108200 - Required steps before installing Gaia OS on HP ProLiant Gen9 + Gen 10 servers | Property | Value | |----------|-------| | Solution ID | sk108200 | | Date Created | 2015-10-14 | | Last Modified | 2024-05-19 | | Technical Level | General | | OS | Gaia | | Platform | Intel/PC | ## Solution ### Important Notes * The HP ProLiant DL360/DL380 Gen9 + Gen 10 does not detect all USB devices, including different USB flash drives (regardless of content). This is **not** a software issue. If a bootable USB device (with Check Point's Gaia, CentOS, or any other OS) is not recognized by this server, try a different USB device vendor, or install the server through DVD. * **Before** installing Gaia OS on HP ProLiant Gen9 and Gen10 servers, make sure that Gaia OS supports your model, RAID controller, and network cards. To do this, see the [Hardware Compatibility List](https://www.checkpoint.com/support-services/hcl/#os). ### For HP ProLiant Gen9 Servers > 1. Do these modifications in the BIOS settings: > > |-----------------------------|----------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------| > | Setting | Feature | Required modifications | > | Boot Options | Boot Mode | 1. Set the default to **Legacy BIOS boot** (to disable UEFI) 2. Reboot | > | UEFI Advanced Options | 1. Disable the UEFI 2. Reboot 3. Go to **Storage Options** 4. Disable **UEFI Array Options** 5. Reboot | > | BIOS/Platform Configuration | System Options - USB Options | 1. Set USB 3.0 mode to **Disabled** 2. Reboot | > | BIOS/Platform Configuration | Process Options (Located in **System Configuration** -\> **BIOS/Platform Configuration (RBSU)** -\> **Processor Options**) | 1. Set HT to **Disabled** 2. Set Processor X2APIC Support to **Disabled** 3. Reboot | > | BIOS/Platform Configuration | Boot Time Optimizations | 1. Set Dynamic Power Capping function to **Disabled** 2. Reboot | > > > **Notes**: > > * If you see a black screen in the KVM / iLO remote video (example: on HP ProLiant DL360 G9), go into [ROM Based Setup Utility (RBSU)](http://h17007.www1.hpe.com/docs/iss/proliant_uefi/UEFI_Gen9_121417/v36631751.html) - **Advanced Options** - **Video Options** and change the setting of the embedded video connection from **auto** to **always on**. > > > > * If the RAID array exceeds 2TB, it might not be recognized when you install Gaia OS R77.30. If this occurs, partition the disks as explained in [sk61081](https://support.checkpoint.com/results/sk/sk61081). > > This note is applicable to R77.30, R80, and R80.10 versions. > > This note is **not** relevant to Management Server versions R80.20 M1 and higher. > > This note is **not** relevant to Security Gateway / Standalone versions R80.20 and higher. > > 2. Follow the instructions in [sk98760 - Prerequisites for installing Security Management Server / Multi-Domain Security Management Server on Red Hat Enterprise Linux](https://support.checkpoint.com/results/sk/sk98760). > > 3. It was found that BIOS version P89 v2.60 and higher, which was not certified by HCL, causes the Open Server not to reboot (warm reboot). There are two possible solutions and a workaround to this issue: > > **Possible Solutions:** > > * Downgrade the BIOS version (to P89 v1.21). > * The issue should not occur in Gaia OS with kernel 3.10 (R80.30 3.10, R80.40 and higher). If it does occur, it is necessary to downgrade the BIOS. > > **Workaround:** > > Hard reboot the Server, or perform a power cycle in the iLO. ### For HP ProLiant Gen10 Servers: > 1. Do these modifications in the BIOS settings: > > |-----------------------------|----------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------| > | Setting | Feature | Required modifications | > | Boot Options | Boot Mode | 1. Set the default to **Legacy BIOS boot** (to disable UEFI) 2. Reboot | > | BIOS/Platform Configuration | Process Options (Located in **System Configuration** -\> **BIOS/Platform Configuration (RBSU)** -\> **Processor Options**) | 1. Set HT to **Disabled** 2. Set Processor X2APIC Support to **Disabled** 3. Reboot | > > > **Notes**: > > * The HP ProLiant DL380 Gen10 does not detect all USB devices, including different USB flash drives (regardless of their content). This is not a software issue. > > > > * If a bootable USB (with Check Point Gaia, CentOS, or any other OS) is not recognized by this server, try a different USB vendor. > 2. Follow the instructions in [sk98760 - Prerequisites for installing Security Management Server / Multi-Domain Security Management Server on Red Hat Enterprise Linux](https://support.checkpoint.com/results/sk/sk98760). ### Related Solutions * [sk109471 - Not possible to configure CoreXL on HP ProLiant Gen9 server](https://support.checkpoint.com/results/sk/sk109471) * [sk98760 - Prerequisites for installing Security Management Server / Multi-Domain Security Management Server on Red Hat Enterprise Linux](https://support.checkpoint.com/results/sk/sk98760) * [sk44925 - Check Point support for Red Hat Enterprise Linux](https://support.checkpoint.com/results/sk/sk44925) --- # Agent Instructions This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products. ## Navigating This Knowledge Base - **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt) - **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml) - **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}` - **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content