> Source: [sk108152](https://support.checkpoint.com/results/sk/sk108152) # sk108152 - The Check Point Uploader GUI utility | Property | Value | |----------|-------| | Solution ID | sk108152 | | Date Created | 2015-10-12 | | Last Modified | 2021-04-25 | | Technical Level | General | | Products | User Center | | Versions | Not Version-Specific | | OS | Windows | ## Solution **Table of Contents:** 1. Introduction to Check Point Uploader 2. System Requirements 3. How to download and install Check Point Uploader 4. How to upload a file in Check Point Uploader 5. Known Limitations 6. Related Solutions 7. Historical Notes 8. Revision History Click Here to Show the Entire Article ### (1) Introduction to Check Point Uploader {#Introduction} Check Point offers a ***GUI-based*** utility to upload files that were requested by Check Point Support to Check Point User Center. **Note:** *CPWinUploader* can upload *cpinfo* files (which were collected on a Gaia machine). ### (2) System Requirements {#System Requirements} Show / Hide system requirements * Windows machine must be able to connect to TCP port 443 to the following servers: * ftp-proxy.checkpoint.com * mercury.ts.checkpoint.com * fairfax.ott.checkpoint.com * Windows machine must be able to resolve hostnames (DNS). * Windows machine must have [.NET Framework](https://msdn.microsoft.com/en-us/vstudio/aa496123) installed of at least the following versions (***both*** 3.5 and 4.5): * [.NET 3.5 SP1](https://www.microsoft.com/en-us/download/details.aspx?id=25150) * [.NET 4.5](https://www.microsoft.com/en-us/download/details.aspx?id=30653) Otherwise, "*Check Point Uploader has stopped working* " error will be displayed: ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/NET_Framework_1703220510.png) ### (3) How to download and install Check Point Uploader {#How to download and install} Show / Hide installation instructions 1. Go to Control Panel - uninstall the current ***Check Point CPinfo*** (complete remove this software and its components). Note: Reboot is not mandatory, but strongly recommended. 2. Delete the current ***Check Point Uploader*** folder: * On Windows 32-bit: `C:\Program Files\CheckPoint\Uploader` * On Windows 64-bit: `C:\Program Files (x86)\CheckPoint\Uploader` 3. Download and install *Build 173* (and above) of the [CPinfo utility](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739#First Time Installation Instructions) (refer to the section "`For Windows`"): 1. Unpack the TGZ archive (using WinZIP, WinRAR, 7-zip, IZArc, etc.) 2. Go into the ***Package*** folder 3. Right-click on the ***cpinfo_\.exe*** file - click on ***Run as administrator*** 4. Follow the instructions on the screen: [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/CPWinUploader_1.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/CPWinUploader_1.png "Click the image to see it in full size in a new tab/window") [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/CPWinUploader_2.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/CPWinUploader_2.png "Click the image to see it in full size in a new tab/window") [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/CPWinUploader_3.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/CPWinUploader_3.png "Click the image to see it in full size in a new tab/window") 5. Reboot is not mandatory, but strongly recommended. 4. The required files are installed into the following folder: * On Windows 32-bit: `C:\Program Files\CheckPoint\cpinfo\` * On Windows 64-bit: `C:\Program Files (x86)\CheckPoint\cpinfo\` The following files are installed: |---------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------| | File | Description | | ...\\cpinfo\\bin\\CPWinUploader.exe | Check Point Uploader executable A shortcut is added the Start Menu as follows: Start Menu - "CheckPoint" folder - "Uploader" folder - "Check Point Uploader" | | ...\\cpinfo\\bin\\cpinfo.exe | CPinfo executable | | ...\\cpinfo\\bin\\data\\ca-bundle.crt | Certificate file for HTTPS connection to Check Point User Center. **Important Note:** Do ***not*** edit this file. | | ...\\cpinfo\\logo.ico | Icon used in the Start Menu | ### (4) How to upload a file in Check Point Uploader {#How to upload a file} Show / Hide upload instructions 1. Run the Check Point Uploader: * *Either* from the Start Menu: Go to "***CheckPoint*** " folder - go to "***Uploader*** " folder - click on "***Check Point Uploader***" * *Or* from the Command Line (Note: default installation path on Windows 32-bit is used in the example): C:\\\> ***"C:\\Program Files (x86)\\CheckPoint\\Uploader\\CPWinUploader.exe"*** 2. Enter the required information: 1. In the ***Service Request Number*** field, enter the valid SR number (if you have already opened it with Check Point Support). 2. In the ***User Center Credentials*** section, enter the e-mail address and the password for your User Center account. 3. In the *Files to Upload* section, click on **\[+\]** button to add the files you wish to upload. **Note:** The size of the files to upload is limited to 10GB. Refer to [sk92526](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92526) for relevant instructions. 4. In the ***Options*** section, you can enter list of e-mail addresses for notification separated by semicolons - e.g., *E-Mail-1;E-Mail-2;E-Mail-3* *Example*: > ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/CPWinUploader_5.png) 3. Click on ***Upload*** button at the bottom. 4. ***Upload Result Notification*** pop-up is displayed with the relevant message. * If the upload is successful, then the "Status" column would show "*Done* ", and the message would say "*Operation completed successfully!*". *Example* : [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/CPWinUploader_6_Operation_Completed_Successfully.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/CPWinUploader_6_Operation_Completed_Successfully.png "Click the image to see it in full size in a new tab/window") * If only some of the files were uploaded successfully in this session: Note: This feature was added starting in *Build 176* of the [CPinfo utility](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739#First Time Installation Instructions). 1. The message would say "*Operation completed. Some files were not uploaded (X/Y) - please press the upload button in order to retry.*" *Example* : [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/Some_of_the_files_were_not_uploaded_1703220510.jpg)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/Some_of_the_files_were_not_uploaded_1703220510.jpg "Click the image to see it in full size in a new tab/window") 2. After clicking on OK, the "Status" column would show: * "*Done*" for files that were uploaded successfully * "*Pending*" for files, whose upload has failed *Example* : [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/Some_files_are_done_others_are_pending_1703220509.jpg)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/Some_files_are_done_others_are_pending_1703220509.jpg "Click the image to see it in full size in a new tab/window") 3. After clicking on the "Upload" button again and successful upload, the "Status" column would show "*Done* " for all files, and the message would say "*Operation completed successfully!*" *Example* : [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/All_done_1703220509.jpg)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/All_done_1703220509.jpg "Click the image to see it in full size in a new tab/window") * If the upload failed, a relevant error message is shown. *Example* : ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk108152/Upload_Error.png) 5. Refer to the log under the ***Upload*** button. **Note:** Log entries appear from down-to-top (most recent entry is at the top). *Examples*: > * > > ``` > Uploading: 100% (16/16 B), Done. > Uploading: 0% (0/16 B) > : Uploading: 0% (0/16 B) > Uploading TEST_FILE.txt > Sending list of files to server: Done. > Generating list of files to be uploaded: Done. > Initiating connection to User Center: Done. > Password: > Uploading... > No Check Point products on this machine > This is Check Point CPinfo Build 914000XXX for Windows > ``` > > * > > ``` > Sending list of files to server: Error: Invalid User Center credentials. > Generating list of files to be uploaded: Done. > Initiating connection to User Center: Done. > Password: > Uploading... > No Check Point products on this machine > This is Check Point CPinfo Build 914000XXX for Windows > ``` If this Windows machine connects to the Internet through an ***HTTP proxy server***, then follow these steps: > **Reference:** [How To Manage Environment Variables in Windows XP](http://support.microsoft.com/kb/310519). > > 1. Start menu - ***Run...*** - ***"%WINDIR%\\system32\\rundll32.exe" sysdm.cpl,EditEnvironmentVariables*** - click on OK > > Alternatively: > 1. Desktop - right-click on the "*My Computer* " icon - click on "*Properties*" > 2. Windows Vista/7/2012: In the left pane, click on "*Advanced system settings*". > 3. Go to "*Advanced*" tab. > 4. At the bottom, click on "*Environment Variables...*" button. > 2. Under "*System variables* " - click on "*New...*" > > * In the "*Variable name*" field enter: > > * ***http_proxy*** > * In the "*Variable value*" field enter: > > * If Proxy server does not require user to authenticate, then enter: > > ***http://Proxy_HostName_or_IP_Address:Proxy_Port*** > * If user must authenticate on Proxy server, then enter: > > ***http://UserName:Password@Proxy_HostName_or_IP_Address:Proxy_Port*** > * and click "*OK* " to close the "*New System Variable*" window. > > 3. Click on "*OK* " to close the "*Environment Variables*" window. > > 4. Click on "*OK* " to close the "*System Properties*" window. > > 5. Reboot is not mandatory. > > Verify that the Environment Variable ***http_proxy*** was set: > 1. Open Windows Command Prompt > 2. Run: > **`set | findstr http_proxy`** ### (5) Known Limitations {#Known Limitations} Show / Hide known limitations |----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | ID | Symptoms | | - | The size of the files to upload is limited to 10GB. Refer to [sk92526](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92526) for relevant instructions. | ### (6) Related Solutions {#Related Solutions} Show / Hide related solutions * [sk92739 - The CPinfo utility](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) * [sk84000 - The Check Point Uploader command line utility](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk84000) ### (7) Historical Notes {#Historical Notes} This section lists important historical notes about Check Point Uploader that are related to Check Point migration from SHA-1 based to to SHA-256 based certificates. Show / Hide historical notes * Improved GUI-based Check Point Uploader utility was released on ***20 Nov 2016*** as an integral part of the [CPinfo utility](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) package for Windows OS. * The previous GUI-based Check Point Uploader utility (released in *April 2016* ) relies on the standalone *cp_uploader* tool to upload the files. Due to proactive migration from SHA-1 based to [SHA-256 based certificates](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk103839) on Check Point servers, starting on ***02 Oct 2016*** , the functionality of the standalone *cp_uploader* tool was integrated into the [CPinfo utility](http://supportcontent.checkpoint.com/solutions?id=sk92739) (version 914000164 and above) and the standalone *cp_uploader* tool becomes *deprecated*. As a result, following the migration to SHA-256 based certificates, the previous GUI-based Check Point Uploader utility (released in April 2016) will not be able to communicate with Check Point servers. File upload would fail with these errors: * "Upload Result Notification" pop-up would show: `Operation not completed!` * "Log" section would show: `Error: Failed connecting to User Center` ### (8) Revision History {#Revision History} Show / Hide revision history |-------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Date | Description | | 22 Mar 2017 | * "System Requirements" section - added screenshot of an error that appears if the required .NET Framework is not installed * "How to upload a file in Check Point Uploader" section - added the description of the new message "`Some files were not uploaded`" (feature that was added starting in Build 176 of the [CPinfo utility](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739#First Time Installation Instructions)) * "Historical Notes" section - moved to this new section all notes about the Check Point Uploader that are related to Check Point migration from SHA-1 based to to SHA-256 based certificates | | 20 Nov 2016 | * "How to download and install Check Point Uploader" section - updated the description with the improved GUI-based Check Point Uploader utility * "How to upload a file in Check Point Uploader" section - updated the description with the improved GUI-based Check Point Uploader utility | | 02 Oct 2016 | * Added a note that to upload the files, the current GUI-based Check Point Uploader utility relies on the standalone *cp_uploader* tool that was deprecated. The improved GUI-based Check Point Uploader utility (that relies on the impoved CPinfo utility) will be available soon. | | 07 Feb 2016 | * "System Requirements" section - added requirement for .NET Framework * Resolved crash on Windows 10 machine without defined user default e-mail | | 01 Feb 2016 | * "How to upload a file in Check Point Uploader" section - added instructions for Proxy configuration | | 31 Jan 2016 | * First release of this article | --- # Agent Instructions This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products. ## Navigating This Knowledge Base - **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt) - **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml) - **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}` - **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content