> Source: [sk108094](https://support.checkpoint.com/results/sk/sk108094)

# sk108094 - "Test could not be completed. Check connectivity between the Management and the Gateway and try again" error when Identity Awareness First Time Configuration Wizard connection to AD fails 

| Property | Value |
|----------|-------|
| Solution ID | sk108094 |
| Date Created | 2015-10-15 |
| Last Modified | 2016-08-18 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * During Identity Awareness First Time Configuration Wizard, connection to AD fails with error:  
  "Test could not be completed. Check connectivity between the Management and the Gateway and try again."  

* Traffic capture on the Security Management Server, while running the First Time Configuration Wizard, shows that it tries to communicate with the Cluster VIP address via TCP port 18208 (CPRID). Only TCP SYN packets are seen, no response from the cluster.  

  Or, in the case of a non-clustered Security Gateway, traffic capture on the Security Management server may show that it tries to send packets to an unreachable IP address. This IP address is the "mainIP".  

* The kernel debug '`fw ctl debug -m fw + drop`' on the Identity Awareness gateway shows that these packets are being dropped by the gateway - the communication is not allowed by any Implied rule.  

* Running the '`test_ad_connectivity`' command on the Identity Awareness gateway per [sk100406](http://supportcontent.checkpoint.com/solutions?id=sk100406) succeeds.  

* Output of '`netstat -anp | grep 18208`' command on the Identity Awareness gateway shows that the CPRID process is not listening.

## Solution

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