> Source: [sk107913](https://support.checkpoint.com/results/sk/sk107913)

# sk107913 - LDAP users with non-ASCII characters in the password cannot login to the Mobile Access portal

| Property | Value |
|----------|-------|
| Solution ID | sk107913 |
| Date Created | 2015-09-27 |
| Last Modified | 2015-12-14 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Error: "Access denied - wrong user name or password" when trying to login to the Mobile Access portal
* Using simple password with only ASCII characters works fine

## Cause

The password contains extended ASCII characters (e.g : �,�,or �\‚�)

Unicode support is not enabled for the relevant LDAP Account Unit.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content