> Source: [sk107912](https://support.checkpoint.com/results/sk/sk107912)

# sk107912 - Security Gateway with enabled SecureXL and IPSec VPN blade crashes when traffic passes over VPN tunnel

| Property | Value |
|----------|-------|
| Solution ID | sk107912 |
| Date Created | 2015-09-25 |
| Last Modified | 2023-03-22 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- Security Gateway with enabled SecureXL and IPSec VPN blade crashes when traffic passes over VPN tunnel.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R77.30](http://supportcontent.checkpoint.com/solutions?id=sk104859)
* [Jumbo Hotfix Accumulator for R76SP.50](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk117633) - since *Take_16*
* [Jumbo Hotfix Accumulator for R76SP.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk108901) - since *Take_72*

Check Point recommends to always upgrade to the most recent version ([upgrade Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=73) / [upgrade Cluster](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=428) / [upgrade VSX](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=359) / [upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=184) / [upgrade Multi-Domain Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=166) / [upgrade SmartConsole](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=191)).

For **lower [supported](http://www.checkpoint.com/support-services/support-life-cycle-policy/enterprise-software-support-timeline/index.html) versions** , [Check Point Support](http://www.checkpoint.com/services/contact/index.html) can supply a **Hotfix** for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**

1. Hotfix has to be installed on ***Security Gateway / each cluster member running on Gaia/SecurePlatform/XOS/IPSO OS***.

   **Note:** In cluster environment, this procedure must be performed on *all* members of the cluster.
2. Procedure:

   * Using CPUSE - On Security Gateway running Gaia OS R75.40 and above:

     Make sure to install the [latest build of the CPUSE Agent](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#Latest build of CPUSE and What's New).

     Refer to [sk92449: CPUSE - Gaia Software Updates (including Gaia Software Updates Agent)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#How to work with CPUSE):
     * Section "[(4-A-c)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#How to work with CPUSE - How to download and import a CPUSE package - Import instructions for Offline procedure - Gaia Portal)" / "[(4-A-d)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#How to work with CPUSE - How to download and import a CPUSE package - Import instructions for Offline procedure - Gaia Clish)" - refer to import instructions for *Offline procedure*
     * Section "[(4-B-a)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#How to work with CPUSE - How to install a CPUSE package - Installing a Hotfix package / Minor Version package)" - refer to installation instructions for *Hotfixes*

     You can also use the [sk111158 - Central Deployment Tool (CDT)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk111158) to install this hotfix on Security Gateways.

     **Note:** Reboot is required.
   * Using Legacy CLI - On VSX Gateway running Gaia OS R75.40VS and above; On Security Gateway running SecurePlatform/XOS/IPSO OS:

     Note: On these versions of VSX, the Gaia CPUSE does not support installation of hotfixes (refer to [sk92449](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92449#System requirements and limitations) - section "(2)" - "VSX Gateways").
     1. Transfer the hotfix package to the machine (into some directory, e.g., */some_path_to_fix/*).

     2. Unpack and install the hotfix package:

        ***\[Expert@HostName\]# cd /some_path_to_fix/***   
        ***\[Expert@HostName\]# tar -zxvf sim_\<HOTFIX_NAME\>.tgz***   
        ***\[Expert@HostName\]# ./sim_\<HOTFIX_NAME\>***
        **Note:** The script will stop all of Check Point services (*cpstop*) - read the output on the screen.
     3. Reboot the machine.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content