> Source: [sk107857](https://support.checkpoint.com/results/sk/sk107857)

# sk107857 - Check Point appliance with SAM card crashes during policy installation

| Property | Value |
|----------|-------|
| Solution ID | sk107857 |
| Date Created | 2015-09-24 |
| Last Modified | 2017-05-21 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Check Point appliance with SAM card crashes during policy installation.
* `"/var/log/messages"` log may show:

  ```
  
  kernel: ADP slot X panic!!!
  ```

## Cause

During policy installation SecureXL is disabled and re-enabled to restart SecureXL with new configuration.

When this occurs, SAM card may restart with different configuration and that causes the crash.

## Solution

This solution requires authentication. Please log in to view the full solution.

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