> Source: [sk107812](https://support.checkpoint.com/results/sk/sk107812)

# sk107812 - "SSL renegotiation failed with error: OK" log in SmartView Tracker for failed login to SSLVPN portal

| Property | Value |
|----------|-------|
| Solution ID | sk107812 |
| Date Created | 2015-09-20 |
| Last Modified | 2017-05-17 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- "`SSL renegotiation failed with error: OK`" log in SmartView Tracker for failed login to SSLVPN portal is generated in the following scenario:

1. Mobile Access portal is configured to use personal certificate as authentication method
2. User attempts to login into the SSLVPN portal without providing a certificate

## Solution

This solution requires authentication. Please log in to view the full solution.

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