> Source: [sk107563](https://support.checkpoint.com/results/sk/sk107563)

# sk107563 - "Needs Attention" status for Add-On on the "Version & Blades Updates" tab in SmartDomain Manager

| Property | Value |
|----------|-------|
| Solution ID | sk107563 |
| Date Created | 2015-09-04 |
| Last Modified | 2024-08-20 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R82.10, R81.20, R82, R82.20 |
| OS | Linux, Gaia |

## Symptoms

- "`Needs Attention`" status for Add-on on "`Version & Blades Updates`" tab in SmartDomain Manager after installing the [R77.20 Add-on](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk101217) / [R77.30 Add-on](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk105412) on Multi-Domain Security Management Server.

*Example*:
[![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1441344984595/Capture1509032252.JPG)](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1441344984595/Capture1509032252.JPG "Click the image to see it in full size in a new tab/window")

## Cause

Add-on must be installed on all machines in the Multi-Domain environment:

* Multi-Domain Security Management Servers
* Multi-Domain Log Servers

If a Multi-Domain Log Server is currently down / unreachable, then the status of its Add-on can not be updated.

In addition, NAT dummy object can cause a problem when the Management Server is trying to get an update regarding the Add-on's status (since this object does not present a real machine).

## Solution

This solution requires authentication. Please log in to view the full solution.

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