> Source: [sk107508](https://support.checkpoint.com/results/sk/sk107508)

# sk107508 - Download of CPUSE package fails with "Error: Bad or slow connection to the Check Point Cloud"

| Property | Value |
|----------|-------|
| Solution ID | sk107508 |
| Date Created | 2015-08-30 |
| Last Modified | 2023-04-30 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81.20, R81 (EOS), R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20 |
| OS | Gaia |

## Symptoms

- * Downloading a package via CPUSE fails with the following error:  

  `Bad or slow connection to the Check Point Cloud. Make sure your basic network settings are correct and that your FW policy allows traffic to pass`

* Ping from Gaia machine to server *dl3.checkpoint.com* is stable and successful, and there is no high latency.

## Cause

Gaia CPUSE is unable to access the Check Point Cloud servers on TCP port 80 and/or TCP port 443.

## Solution

This solution requires authentication. Please log in to view the full solution.

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