> Source: [sk107454](https://support.checkpoint.com/results/sk/sk107454)

# sk107454 - "Error while processing the request" occasional error in SSLVPN Portal Web Application

| Property | Value |
|----------|-------|
| Solution ID | sk107454 |
| Date Created | 2015-08-25 |
| Last Modified | 2017-12-18 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * "`Error while processing the request`" occasional error in SSLVPN Portal Web Application after clicking on the Back button / Home button / repeatedly pressing F5 key.

* During the issue, SSLVPN Portal stops responding and all Mobile Access users are disconnected.

* After enabling generation of core dump files per [sk92764](http://supportcontent.checkpoint.com/solutions?id=sk92764) / [sk53363](http://supportcontent.checkpoint.com/solutions?id=sk53363), core dump files for '*CVPND* ' process were generated in the */var/log/dump/usermode/* directory.

## Cause

Memory corruption (that occurs during policy installation) causes CVPND daemon to crash when fetching groups from configuration.

## Solution

This solution requires authentication. Please log in to view the full solution.

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