> Source: [sk107192](https://support.checkpoint.com/results/sk/sk107192)

# sk107192 - No TCP/UDP ports are allocated for a MUH user on Identity Awareness Gateway

| Property | Value |
|----------|-------|
| Solution ID | sk107192 |
| Date Created | 2015-08-13 |
| Last Modified | 2019-03-04 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * MUH user randomly is not able to reach any resources, although Terminal Servers Identity Agent shows that MUH user was authenticated and a list of TCP/UDP ports was defined in the Terminal Servers Identity Agent.

* SmartView Tracker log shows that user's connection was dropped because no user was identified.

* Output of "*pdp monitor user \<User_Name\>*" command on Identity Awareness Gateway shows that no TCP / UDP ports were allocated for the involved MUH user:

  ```
  
  <USER_NAME@DOMAIN> {...}
  Groups: ...
  Roles: ... 
  Tcp Ports: -
  Udp Ports: -
  Session UUID:{...}
  Client Type: Terminal Server Identity Agent
  Authentication Method: Trust
  Connect Time: ...
  Next Reauthentication: ...
  Next Connectivity Check: -
  ```

* Debug of PDPD daemon ('`pdp debug set all all`') on Identity Awareness Gateway shows:

  ```
  
  [SESSION (TD::All)] pdp::PDPSessionManager::getSession: session_id: (seesion_id) not found in cache. checking in storage
  ...
  [PEPC (TD::Events)] pdp::PepcSessionAdapter::adaptMultiHostUserSession: tcpPorts: 
  [PEPC (TD::Events)] pdp::PepcSessionAdapter::adaptMultiHostUserSession: udpPorts: 
  ```

## Solution

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