> Source: [sk106788](https://support.checkpoint.com/results/sk/sk106788)

# sk106788 - Specific VPN tunnel is not retrieved on first SNMP querying

| Property | Value |
|----------|-------|
| Solution ID | sk106788 |
| Date Created | 2015-07-09 |
| Last Modified | 2021-07-22 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * SNMP polling of OID for specific VPN tunnel does not work after Security Gateway is rebooted, or SNMPD daemon is restarted.   

  *Example of OID* :   

  `1.3.6.1.4.1.2620.500.9003.1.3.<IP_address_of_VPN_tunnel>`   

* Issue is resolved after sending SNMP query for entire branch 1.3.6.1.4.1.2620.500.9003

## Solution

[Contact Check Point Support](http://www.checkpoint.com/services/contact/index.html) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification, please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions for Gaia/SecurePlatform/IPSO OS:**

1. Hotfix has to be installed on ***Security Gateway / each cluster member*** **AND** ***Security Management Server / Multi-Domain Security Management Server***.

   **Notes:**
   * In a cluster environment, this procedure must be performed on *all* members of the cluster.
   * In a Management HA environment, this procedure must be performed on *both* Management Servers.

   <br />

   <br />

2. Transfer the hotfix package to the machine (into some directory, e.g., */some_path_to_fix/* ).   

3. Unpack the hotfix package:

   ***\[Expert@HostName\]# cd /some_path_to_fix/***   
   ***\[Expert@HostName\]# tar -zxvf fw1_wrapper_*HOTFIX_NAME*.tgz***   

4. Install the hotfix:

   ***\[Expert@HostName\]# ./fw1_wrapper_*HOTFIX_NAME****
   **Note:** The script will stop all of Check Point services (*cpstop* ) - read the output on the screen.   

5. Reboot the machine.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content