> Source: [sk106707](https://support.checkpoint.com/results/sk/sk106707)

# sk106707 - "Internal error occurred, could not connect to cws.checkpoint.com" alert log in SmartView Tracker / SmartLog from Application Control blade or URL Filtering blade

| Property | Value |
|----------|-------|
| Solution ID | sk106707 |
| Date Created | 2015-07-02 |
| Last Modified | 2018-01-11 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- "*Internal error occurred, could not connect to cws.checkpoint.com*" alert log in SmartView Tracker / SmartLog for Application Control blade or URL Filtering blade.

## Cause

Possible causes:

1. Connectivity issue - timeout while trying to connect to Check Point online service.  

2. Memory allocation issue - the gateway's memory is overloaded.

## Solution

This solution requires authentication. Please log in to view the full solution.

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