> Source: [sk106503](https://support.checkpoint.com/results/sk/sk106503)

# sk106503 - ESOD scan does not detect supported Antivirus/Antispyware/Firewall providers

| Property | Value |
|----------|-------|
| Solution ID | sk106503 |
| Date Created | 2015-06-18 |
| Last Modified | 2024-10-27 |
| Technical Level | Advanced |
| Products | Security Gateway, SmartConsole |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS), R82, R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- ESOD (Endpoint Security on Demand) scan does not detect supported Anti-Virus/Anti-Spyware/Firewall providers.

## Cause

ESOD scanner may not detect a supported provider for different reasons:

1. A provider is missing in Endpoint Security on Demand configuration user interface (in SmartConsole) even though it is declared as supported per [sk107014 (Software supported by Endpoint Security On Demand Compliance Scanner)](https://support.checkpoint.com/results/sk/sk107014).
2. A provider is configured, but the security software Anti-Virus/Anti-Spyware/Firewall cannot be detected because of changes implemented by a vendor in a new version of its software.

## Solution

This solution requires authentication. Please log in to view the full solution.

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