> Source: [sk106158](https://support.checkpoint.com/results/sk/sk106158)

# sk106158 - "pre_upgrade_verifier" command on R80 / R80.10 fails with "Users database needs to be fixed"

| Property | Value |
|----------|-------|
| Solution ID | sk106158 |
| Date Created | 2015-05-21 |
| Last Modified | 2019-03-27 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- "*pre_upgrade_verifier* " command on R80 / R80.10 fails during pre-upgrade verification with "`Users database needs to be fixed`":

```

================================
Action items before upgrade:
================================

Errors found! to create a working environment, the errors must be corrected.
==============================================================================


Title: Users database needs to be fixed
-----
* Description: Found Users with references to non-existing objects

In order to resolve the problem, see sk106158:
```

## Cause

Objects that are referenced in the *$FWDIR/conf/fwauth.NDB* file do not exist in the *$FWDIR/conf/objects_5_0.C* file.

## Solution

In order to continue with upgrade procedure, you should delete references to non-existing objects in each problematic User that is mentioned in the error message:

1. Connect to command line on the Security Management Server.  

2. Log in to Expert mode.  

3. Start Check Point services with ***cpstart*** command.  

4. Connect with SmartDashboard to Security Management Server.  

5. Go to ***Manage*** menu - click on ***Users and Administrators...***   

6. For *each* problematic User mentioned in the error:

   1. Click on ***Edit...*** button  

   2. Check all the user's properties - delete each non-existing object.  

   3. Click on OK to save the changes in the user's properties.

   <br />

   *Example* : Need to remove object "*Net2* " from user "*Alice* ":  
   [![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk106158/Example.png)](https://sc1.checkpoint.com/sc/SolutionsStatics/sk106158/Example.png "Click the image to see it in full size in a new tab/window")   

7. Click on OK to close the *Manage* window.  

8. Save the changes: go to ***File*** menu - click on ***Save*** .  

9. Close SmartDashboard: go to ***File*** menu - click on ***Exit*** .  

10. Connect to command line on the Security Management Server.  

11. Log in to Expert mode.  

12. Stop Check Point services with ***cpstop*** command.  

13. Continue the upgrade operation.

---

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