> Source: [sk106083](https://support.checkpoint.com/results/sk/sk106083)

# sk106083 - Internal Capsule Docs Client users cannot login

| Property | Value |
|----------|-------|
| Solution ID | sk106083 |
| Date Created | 2015-05-18 |
| Last Modified | 2017-11-06 |
| Technical Level | Advanced |
| OS | Windows, Gaia |

## Symptoms

- Internal (organizational) users cannot login to Capsule Docs server in the following scenarios:

* Capsule Docs Client (editor)
* Mobile Devices
* Capsule Docs PC Viewer

## Cause

In case the Endpoint server contains one or more domain controllers (e.g. Active Directory) with **overlapping users**, those users will not be able to perform login to Capsule Docs server

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content