> Source: [sk106019](https://support.checkpoint.com/results/sk/sk106019)

# sk106019 - How to identify and clean up Windows computers infected with malware and bots

| Property | Value |
|----------|-------|
| Solution ID | sk106019 |
| Date Created | 2015-05-11 |
| Last Modified | 2025-08-11 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Windows |

## Solution

If you suspect that your Windows computer is infected with malware or bots, contact Check Point Incident Response Team - (Global) +1-866-923-0907.

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# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content