> Source: [sk105889](https://support.checkpoint.com/results/sk/sk105889)

# sk105889 - Identity Awareness Gateway does not recognize multiple user identities from the same IP address

| Property | Value |
|----------|-------|
| Solution ID | sk105889 |
| Date Created | 2015-04-29 |
| Last Modified | 2026-05-15 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- After an Identity Awareness Gateway identifies a user based on AD credentials, the user creates a Remote Desktop session with different AD credentials. The Identity Awareness Gateway overwrites the user identity from the first session with the user identity from the Remote Desktop session.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content