> Source: [sk105723](https://support.checkpoint.com/results/sk/sk105723)

# sk105723 - Terminal Servers Identity Agent (MUH Agent) shows its status as "Disconnected"

| Property | Value |
|----------|-------|
| Solution ID | sk105723 |
| Date Created | 2015-04-20 |
| Last Modified | 2016-05-02 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Terminal Servers Identity Agent (MUH Agent) shows its status as "Disconnected".

* Kernel debug '(`fw ctl debug -m fw + crypt`') on Identity Awareness Gateway shows:  

  ```
  
  ;get_cptls_default_params_id: failed with params: 0xXYZ, 0x0, 0x0
  ;vm_mux_cpas_generic_read_handler: get_cptls_default_params_id failed;
  ;vm_mux_cpas_generic_read_handler: get_cptls_params_id succ with id=0x0; 
  ```

## Cause

Problem with Internal CA certificate in the Identity Awareness Gateway object.

## Solution

This solution requires authentication. Please log in to view the full solution.

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