> Source: [sk105510](https://support.checkpoint.com/results/sk/sk105510)

# sk105510 - "CPPRODIS_init_error_logging" error on console

| Property | Value |
|----------|-------|
| Solution ID | sk105510 |
| Date Created | 2015-04-07 |
| Last Modified | 2022-01-27 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R81 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * "CPRODIS_init_error_logging: failed to retrieve directory path for product 'cpshared'. Cannot set cyclic log file for product 'cpshared' application 'cprid'" error on the console.

* "Loading" message on the appliance LCD screen.

* `cpconfig` command shows: "cpconfig: can not get CPDIR from the registry"  

  `fw stat` command shows: "Could not initialize SIC.: Too many links"

* `cpstart` command returns:   

  `get_pkxld_path: cpshared_filename failed`  
  `
  cpstart: A file is missing or has been modified. For more details run cphash -v`

* # cphaprob stat shows  
  `
  Local host is not a FireWall-1 module 
  `

* Many corrupted files in `$CPDIR/registry/` directory.  

  For example:  
  `
  -rw-rw---- 149 admin root 118K Feb 15 15:11 HKLM_registry.data`  
  `
  -rw-rw---- 1 admin root 118K Feb 9 13:02 HKLM_registry.data.BeforeLastMinorVersionFix`  
  `
  -rw-rw---- 149 admin root 118K Feb 15 15:11 HKLM_registry.data.corrupt.1581760000.cpprod_util.1`  
  `
  -rw-rw---- 149 admin root 118K Feb 15 15:11 HKLM_registry.data.corrupt.1581760002.sim.1`  
  `
  -rw-rw---- 149 admin root 118K Feb 15 15:11 HKLM_registry.data.corrupt.1581760004.cpwd.1`

* Appliance is slow and unresponsive and cannot connect to the SmartConsole

* Rebooting the Firewall does not resolve the problem.

* `[Expert@hostname:0]# fwm ver`  
  `
  The requested command can not run because this station is not configured.
  Aborting.`  
  `

  [Expert@hostname:0]# cpinfo -y all`  
  `
  Warning: failed getting the list of all products installed on the machine.`  
  `

  This is Check Point CPinfo Build 914000176 for GAIA`  
  `
  Error: CPPROD_GetProductsString() failed, or there are no products installed on this machine.`

## Cause

The*HKLM_registry.data* file is corrupted.

## Solution

This solution requires authentication. Please log in to view the full solution.

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